Our client, is one of the most respected companies in their industry in the Vancouver market. With history spanning well over half a century providing great service and leading with customer satisfaction, our client continues to set a high standard in the industry. As a result of their approach, they’ve been growing at a fast pace and have seen enormous success. Due to their growth and success, we are now looking to add a Customer Service Manager to their team based in their head office in the Lower Mainland.
As a Customer Service Manager, you will be primarily responsible to develop and lead a team of customer service representatives. You and your team will interact with customers directly as well as with operations and sales on a regular basis. If you are a self-starter, enjoy a fast-paced environment, have excellent customer service experience, have strong leadership, and management experience ideally in a call centre setting, this could be the career for you!
Responsibilities:
- Motivating and leading a team of customer service representatives
- Ensure the highest level of customer satisfaction
- Deal with escalations
- Ongoing team development and training
- Identify potential new systems and operations that may enhance the customer service levels
- Receiving and processing inquiries, customer orders, changes and customer requests
- Deal with customers directly – lead by example
- General administration work pertaining to customer service
- Performing all other duties as assigned by management
Qualifications:
- Post-secondary education preferred
- Experience in a customer service driven environment
- Minimum of 3+ years in a customer service management position
- Excellent organizational and time management skills
- Excellent verbal and written communications skills
- Experience in sales support an asset
- Self-starter and able to adapt to a changing and fast paced environment
- Good computer skills and strong understanding of the Office suite of products as well as working with ERP systems
- Ability to multi-task
- Experience in conflict management
- Strong problem solving skills
If you’re interested in this position and meet the qualification above, please send your resume to Frank Joe at fjoe@locksearchgroup.com