Our client, a global manufacturer of digital imaging solutions and products is looking for an experienced Customer Operations Manager to add to their growing Vancouver team.
The Customer Operations Manager will be responsible for the management and delivery of managed print services to accounts in BC. As the key contact and liason with the local sales team and your clients, you are responsible to manage and ensure that all services are provided and delivered according to contract, developing a Statement of Work, implementation of services, managing on-going steady state, issue resolution and continuously improving the delivery of services.
Ideal Candidate:
* Post Secondary degree in Business or equivalent experience
* Experience with managing direct reports or multi-disciplined teams
* Significant experience interacting with customers, including executives
* Experience with the delivery of operations through the use of technology solutions
* Strong analytical/procedural background with a minimum of ten (10) years Customer Operations experience
* Experience applying business management, financial concepts & contracts knowledge to analyze Customer needs and deliver recommendations
* Excellent skills in MS Office Suite including, word processing, spreadsheet, and presentation software. Prefer working knowledge of MS Visio and MS Access
* Demonstrated ability to apply a systematic approach to problem solving through analysis of the problem and evaluation of alternative solutions
* Experience in documenting current and future state business/operations processes
* Strong project management skills; prefer working knowledge of Microsoft Project
* PMP, CMM certification an asset
* Individual must demonstrate a high level of business acumen; ability to get along well with diverse personalities—flexible
* Comfortable performing multifaceted projects in conjunction with normal activities
* High levels of natural and intentional organization capabilities
* Demonstrated ability to effectively communicate complex ideas in effective, concise fashion in both verbal and written format
* “Hands on” management style—drives team involvement; ability to build and manage a cross tower, cross business function team for effective and efficient customer support
* Six Sigma, Lean, TQM or other business process improvement methodology preferred
If you are ready to take your career to the next level, and you match the above profile, please email fjoe@b2brecruiter.com